App Support & In-App Purchase Assistance
Published to meet Apple App Store submission requirements (Support URL) and Google Play developer requirements.
How to Restore Purchases on iOS / Android:
- Ensure you are signed into the exact Apple ID or Google Account used for the original transaction.
- Open the Monik Studio game/app, navigate to Settings > tap "Restore Purchases".
- If items do not unlock immediately, please allow up to 5-10 minutes for store receipt synchronization.
- Need further help? Write directly to contact@monikstudio.com with your Order Receipt ID (GPA.XXXX or Apple invoice).
Common Troubleshooting Questions
How do I restore my purchase on a new device?
Log in with the same Apple ID or Google Account on your new device. In the game/app settings, tap "Restore Purchases". Apple App Store and Google Play will validate your receipt tokens and restore all non-consumable unlocks for free.
Can I play Monik Studio games offline?
Yes! All our games are built offline-first. Leaderboards and cloud saves will automatically synchronize the next time your device connects to the internet.
How do I report a bug or suggest a feature?
Email us directly at contact@monikstudio.com. Please mention your device model, operating system version (e.g. iOS 18 or Android 14), and app version.
How do I request a refund?
All transactions are handled directly by Apple or Google. On iOS, visit reportaproblem.apple.com. On Android, visit play.google.com/store/account/orderhistory.
Need Direct Developer Assistance?
Please email our team with your device model, app title, and store receipt.